Regional Retail Manager - Germany, Italy & Netherlands

Description

Company Description

Canada Goose isn't like anything else. We’ve built something great, something special – an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you’re part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere – to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking.

Job Purpose:

The Regional Retail Manager will be responsible for all functions of Canada Goose stores within your region. Ultimately, they are responsible for the quantitative and qualitative Key Performance Indicators (KPI’s) of the region. This position can be based in Berlin, Munich or Frankfurt.

They lead the store management teams directly and are accountable for store performance in all areas – Store Financial Performance, People Management & Engagement, Customer Experience and Operational Excellence. They ensure that all locations achieve its financial targets (revenue and profit). They ensure the experience allows customers to continuously conquer the outdoors. They drive operational efficiency.

This role will lead and mentor all members of their store teams to ensure excellence in stores experience and operation. They are stewards of Canada Goose’s values and cultural manifesto.

Key Responsibilities

Regional Store Financial Performance:

• Achieve or exceed sales targets including both the top and bottom line results
• Analyze performance metrics on an ongoing basis and leverage this information to maximize revenue and optimize costs for Canada Goose
• Drive the needs of the business, identify top sellers, slow sellers and fulfillment of merchandising strategy
• Partner with Home Office Business Support team to ensure consistency of execution against all business initiatives

Regional Customer Experience:

• Ensure outstanding customer experience standards are achieved at all stores and drive our Net Promoter Score (NPS)
• Elevate customer experience and drive each location’s Units per Transaction (UPT) by actively introducing new, underperforming and strategic categories
• Mentor Store Leadership Teams in all areas of service excellence

People Management & Engagement:

• Ensure that standard operating procedures (SOPs) are implemented at the highest level in all stores
• Motivate and inspire Store Leadership teams to create brand loyalty and inspire a positive store environment
• Mentor direct reports to improve performance and develop future leaders; identify external talent for Canada Goose’s retail business
• Ensure an outstanding employee experience is achieved at all locations and drive Employee Engagement
• Oversee the performance management process at all stores to drive results while maintaining low levels of staff turnover

Operational Excellence:

• Partner with Store Managers and the Retail Operations team on inventory planning to maintain proper inventory metrics such as stock-ins, turnover, and flow
• Ensure that loss prevention procedures are followed at all locations.
• Ensure proper security levels are maintained at all locations
• Partner with Store Managers on payroll management, ensuring that budgets are adhered to, productivity is maximized as measured by Sales per hour (SPH)
• Audit all Store Operations controls, including cash handling and opening/closing procedures, on a regular basis during store visits
• Partner with Home Office Support Team to ensure highest level of compliance is achieved in all locations

Experience, Education and Designations:

• 5+ years of multi-unit/ large teams store management experience
• Experience working with affluent and luxury brands is an asset
• High-volume traffic experience is an asset
• Experience with opening new stores
• Proven leadership qualities in developing and mentoring retail leaders

Knowledge, Skills and Attributes:

• Ability to recruit and develop store talent (managers and brand ambassador levels)
• Strong presentation skills
• Inspirational Leadership qualities
• Analytical driver with keen attention to detail
• Ability to travel between stores
• Strong time management and organizational skills, ability to multi-task in a fast-paced environment
• Strong negotiation skills
• Ability to establish and maintain strong interpersonal relationships
• Excellent communication and interpersonal skills
• Self-motivated, able to work independently and know when to seek guidance
• Consistently exhibits Canada Goose’s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
• Proficiency in another language is an asset

Working Conditions:

• Environment: This position can be based in Berlin, Munich or Frankfurt.

This position oversees all Canada Goose Stores in within your region. These are large stores, newly built or renovated. The expectation is that the Store Manager is leading on the floor.

• Hours:

This position is a critical leader. This position will be required to be available based on the needs of the business. Weekends are a key part of the business.

• Typical workweek:

A typical workweek for the Regional Retail Manager, will involve 1 to 2 office days connecting with business partners. The other days will be spent in stores or coaching store leadership teams. Your hub store will be where you spend a majority of your time, engaging in consumer and identifying opportunity.

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at [email protected].